On-Site Specialist Manager

The On-Site Specialist (OSS) Program Manager oversees all aspects of the O2X On-Site Human Performance program and specialists at multiple locations across the east coast. The OSS Program Manager is responsible for supporting all elements within the full lifecycle of the O2X On-Site Human Performance program, from recruiting and hiring, to full contract requirement delivery. In this position, the OSS Program Manager will also be required to interface with all client representatives at the on-site locations and maintain and develop O2X’s relationship with those organizations. The OSS Program Manager will be paramount in helping develop and deliver monthly and quarterly reports to all On-Site Specialist locations and leadership.

  • Serve as O2X HQ center of gravity for decentralized force of on-site human performance specialists nationwide
  • Frequent in-person interaction with client leadership; program check-ins, working meetings, and key information delivery
  • Lead monthly (story board) and quarterly reporting efforts, ensuring on time delivery of Tier 1 quantitative and qualitative program updates to client organization leadership
  • Establish, track, and support quarterly goals for on-site specialist programs, ensuring efforts align with O2X methodology and needs of client agency
  • Support extensive collection of impact metrics, KPIs, and program data from on-site team to facilitate reporting as well as broader O2X data utilization strategy
  • Foster and build team-driven culture across entire on-site program – ensure fluid connectivity between all on-site specialists, HQ, and broader network of O2X contractors and staff
  • Support on-site program recruiting efforts: targeting, outreach, screening, selection, and training
  • Maintain training pipeline for new hires, with detailed accounting of training benchmarks
  • QA/QC all actions, deliverables, programs, and initiatives undertaken by O2X On-site specialists. Ensure everything that happens under the O2X banner is up to our standard
  • Frequent travel to client locations for support, QA, and leadership meetings
  • Ensure program sustainability and work to drive program expansion with additional FTEs, training and education, and other services
  • Help to shape O2X key client customization of digital platforms and drive engagement within organizations
  • Ensure on-site specialists are utilizing O2X tools and driving client engagement with app and portal
  • Track on-site specialist certifications and professional development
  • Serve as point person for requests for support from on-site specialists and coordinate with O2X HQ resources to fulfill need
  • Run weekly all-hands meetings with on-site FTE team
  • Establish a calendar system for tracking on-site specialist key dates, schedules, and initiatives; consolidated and easily visible
  • Provide ongoing, objective feedback on on-site specialist’s performance to the O2X team
  • Serve as conduit between O2X and on-site specialist clients
  • Submit input to improve process, efficiency, and impact to O2X Human Performance team as well as client agencies
  • Regular program status updates and strategic recommendations to O2X team members and senior management
  • Identify new technologies and tools that O2X can implement to enhance program
  • Work closely with the O2X Digital team to develop, implement, and continually improve the client customization features in the App
  • Ensure all on-site specialists are leveraging the O2X App and maintaining brand awareness with their social media presence and at physical locations
  • Minimum Bachelor’s Degree in related field
  • Certifications required for practice in area of expertise (CSCS, ATC, RD, CPR/AED, etc)
  • Demonstrable accumulated experience with individual athletes and groups of athletes at the levels of NCAA Division I, Olympic, professional, first responder, and/or SOF operators in the accompanying, respective setting (3+ years preferred)
  • Lifelong passion for training, human performance, and athletics • Up-to-date technical knowledge of web, mobile and software technologies integration of human performance / conditioning
  • Experience or contacts in web / tech based human performance project tools
  • Demonstrated project management as well as strong problem-solving skills
  • Solid understanding of human performance metrics
  • Contacts within the athletic and sports conditioning fields
  • Proven verbal and written communication skills in English

Thank you for your interest in joining the O2X Human Performance team. In order for us to gain a better understanding of your expertise and area of specialty, please fill out this form below. We look forward to hearing from you.